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Online Training Case Study by SyberWorks, Inc.
December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
The Scoop on the New CCNA and CCNP Specializations by Global Knowledge
September 2009 - (Free Research) There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.
Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge
March 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published generally recognized good practices (according to PMI's 4th edition FAQs).
Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc.
September 2008 - (Free Research) While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between...
Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge
May 2009 - (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise.
IT Briefing: Managing the Mobile User -- Best Practices for Technology and People by Orange Business Services
April 2009 - (Free Research) The purpose of this IT Briefing is to help you overcome some of the common hurdles of mobile management and implement a mobile strategy that will put your company where it needs to be, a mobile strategy that will follow all the issues that relate to IT going forward.
Practical and Flexible Business Process Automation with Numara FootPrints 9 by Numara Software
February 2009 - (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.
BMC Helps Dell IT Automate by BMC Software, Inc
November 2009 - (Free Research) BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video.
9 Management Practices for Exceptional Webinars by Citrix Online
August 2009 - (Free Research) This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.
VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Together, we can work smarter by IBM
October 2009 - (Free Research) By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.
Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Management Excellence: Leveraging Technology and Techniques by Oracle Corporation
November 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.
Proactive Anti-Virus Testing: On-Demand Detection Rates, Speed, and False Positives by ESET
May 2008 - (Free Research) This report is the second part of a February 2008 study comparing the performances of leading anti-virus solutions. Each product was tested using their best possible detection settings in identical environments. The report breaks down the results into several categories including speed, false positives and on-demand detection of virus/malware.
Dell™ ProConsult Virtualization Services by Dell and Microsoft
October 2009 - (Free Research) Simplify, consolidate, and aggressively accelerate virtualization with a portfolio of services that help decrease TCO and speed time to value. Dell ProConsult Virtualization Services simplify virtualization by helping you assess, plan, design and implement virtualization projects. Read this data sheet to learn more.
Security and Environmental Monitoring Solutions by APC
October 2009 - (Free Research) NetBotz protection brings a crucial layer of physical security to any IT
environment—big or small—by constantly monitoring and protecting your IT assets from environmental threats and human error.
VIPRE® Enterprise, version 3.1.3121 - AntiMalware Solution by Sunbelt Software
July 2009 - (Free Research) VIPRE® Enterprise has been built from the ground up for robust enterprise malware remediation. With its single-engine malware scanning technology, you get powerful high-performance software that doesn't slow down users' PCs and is low on system resources.
BI for Business Users: How IT Can Make Business Intelligence Easy for Everyone by IBM
April 2009 - (Free Research) Today, the latest BI solutions put the power of advanced business intelligence into the hands of more people throughout the organization - improving the speed and accuracy of decision-making from top to bottom. Knowing your business, market, customers, and competition is critical for any organization. Read this for more...
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