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Anti-Virus Solutions
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Strong Anti-virus Protection and Quantifiable ROI: How One Company Achieved Both by ESET
April 17, 2009 - (Free Research) Citing its ease of use and heuristics, Archbold Medical Center chose ESET NOD32 Antivirus – Business Edition over a better known competitor. This case study details the fine points that led to that decision, including the software’s ability to find infections in their environment that had previously gone undetected.
Practical Strategies to Accelerate Business Applications across the WAN by Blue Coat
April 2006 - (Free Research) As more IT professionals are turning to application & server consolidation, costs and the importance of performance is growing. This white paper takes a look at acceleration technologies - the challenges, benefits, and techniques of this alternative.
FACTS® WDS by Ebix Health, Inc.
January 2001 - (Free Research) FACTS® WDS (Work Distribution System) module is an electronic claim workflow management system for your adjusters.
Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Free Tool: IP Address Tracker (IPAT) by SolarWinds, Inc.
October 2009 - (Free Research) Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more.
How Vulnerable Are Your Cisco IOS Routers? by Global Knowledge
May 2009 - (Free Research) It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined.
MPLS+ Managed Services Podcast by Blue Coat
July 2009 - (Free Research) In this podcast, Agatha Poon of Yankee Analyst Group answers questions about upcoming trends and changes in WAN services. She answers questions about the important trends right now in global enterprise WAN, how the WAN landscape is changing, and how new tools are playing into the market. Listen to this podcast and find out what she has to say.
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