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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Dashboards: the New Face of Business Intelligence by LogiXML
October 08, 2009 - (Free Research) Today's Dashboards can deliver what users and the organization as a whole need to know so as to understand their current business and even conduct informed forecasts.
Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway by Websense, Inc.
June 2009 - (Free Research) The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective.
Email Security: Magic Quadrant for Email Security Boundaries, 2008 by Proofpoint, Inc.
October 2009 - (Free Research) The email security market is maturing, but speed and breadth of spam detection, and management and reporting capabilities, continue to differentiate vendors. This paper will discuss what you need to know about spam filtering, outbound content filtering, and available email security solutions in various delivery models.
BT Embraces Web 2.0 with Blue Coat Systems by Blue Coat
December 2008 - (Free Research) Read this case study to learn how BT selected Blue Coat ProxySG for its flexibility in combining user and application visibility, with extremely granular levels of security and control, to enforce rules that allowed undisruptive use of recreational applications and safe access to sites previously considered off-limits, such as MySpace.
MarketScope for Records Management by IBM
September 2009 - (Free Research) Organizations have long known that implementing their records management initiatives is challenging. People and processes are both important elements, but choosing the right records management solution can be the difference between success and failure. Read on to learn about selecting the right records management solution for your organization.
WebSense Security Lab: Zero-Day in Critical Vulnerability by Websense, Inc.
September 2009 - (Free Research) The Websense Security Labs Team provides a review of recent threats in this presentation transcript. Learn more about techniques for defending your organization from Web threats. Techniques include the monitoring, classification, and identification of all Web content in real time. Read on to learn more.
This Month in the Threat Webscape for July 2009 by Websense, Inc.
September 2009 - (Free Research) In this video, learn more about the top techniques for defending your organization from Web threats. Techniques include the monitoring, classification, and identification of all Web content in real time.
Triumphing Over the Information Maze by Microsoft
September 2009 - (Free Research) This article focuses on the need for transparent collaboration, and clearly demonstrates the value of collaborative systems that work: they save money and they boost revenue.
Solving Key Management Problems in Lotus Notes/Domino Environments by Sherpa Software
September 2009 - (Free Research) Email management in the Lotus Notes environment has become increasingly difficult as the number of users and use for email continues to grow. Reads this white paper to get tips every Notes admin needs to manage the messaging server efficiently.
Online Training Case Study by SyberWorks, Inc.
December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
Why "Free" Patch Management Tools Could Cost You More by Lumension
November 2008 - (Free Research) While "free" tools appear to be an enticing solution for patch management, looking deeper into the needs of the organization leads to selection of a more complete patch management solution which results in reduced long-term risk and optimized operating expense.
BPM Blueworks: The Easy On-Ramp to Business Process Management (BPM) by IBM
October 2009 - (Free Research) With BPM BlueWorks from IBM, it's never been easier to get started with BPM. Using cloud-based processes and strategy tools, BPM BlueWorks allows you to capture and collaborate on BPM Business Designs, discover and contribute industry-specific BPM content and participate easily in the community. See how today.
Presentation Transcript: A Look at Hosted Exchange and Hosted Email by USA.NET, Inc.
August 2009 - (Free Research) Nowadays, more and more IT shops are considering hosted Exchange services rather than running their mail server locally. They need to decide whether or not it is right for their company. Take a deeper look at hosted Exchange and hybrid models in this presentation transcript of the 'A Look at Hosted Exchange and Hosted Email' webcast.
Firewall Solutions for Small Business by Cisco Systems, Inc.
August 2009 - (Free Research) The ideal firewall solutions for small business integrate a hardware firewall with software controls into a comprehensive security solution that includes virtual private network (VPN) support, antivirus, antispam, antispyware, and content filtering capabilities.
The AVG Web Threat Data Feed by AVG Technologies USA, Inc.
July 2009 - (Free Research) Forums, social networking sites, and content delivered by advertising networks are prime targets for malicious code. According to IDC, up to 30% of companies with over 500 employees have been infected through Web surfing. Try a free week-long trial of The Feed and see how it can help keep your company safe.
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