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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9 September 10, 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Relavis CRM: Exclusively for Lotus Notes by Relavis Corporation September 16, 2009 - (Free Research) CRM is all about sharing knowledge to drive more revenue and better support your customers. Relavis CRM will provide you with all the information you need to make the right decisions about your customers and prospects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft March 01, 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention by McAfee, Inc. August 17, 2009 - (Free Research) Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Gartner's Magic Quadrant for IT Event Correlation and Analysis by BMC Software, Inc November 03, 2009 - (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Adding Application Control to Your Security Toolbox by Fortinet, Inc. / Alternative Technology Group of Arrow ECS September 07, 2009 - (Free Research) Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must meet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Becoming Proactive In Application Performance Management by Compuware Corporation January 09, 2009 - (Free Research) Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit by Microsoft September 09, 2009 - (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user.. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft March 01, 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Grow Your Business with Microsoft Dynamics CRM by Microsoft September 09, 2009 - (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online by Microsoft May 02, 2009 - (Free Research) The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft June 05, 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 01, 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company May 01, 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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