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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

'Lights Out' IT Management -- Automate Problem Identification & Resolution by Dorado Software September 16, 2008 - (Free Research) Lights-Out IT Management refers to the automation of both problem identification and problem resolution. The successful implementation of Lights-Out IT Management is built upon an integrated system that provides three key management functions: find, configure, and monitor. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WhatsUp Gold Premium Edition - Free Trial! by Ipswitch WhatsUp Gold July 06, 2009 - (Free Research) Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Introduction to CloudController by InContinuum Software September 01, 2009 - (Free Research) Watch this webcast to learn how to design a cloud-based services platform from your virtual infrastructure to improve operational efficiency. Discover a Web-based application that automates virtual configuration, chargeback, provisioning and deployment. Learn how to set-up multi-level user hierarchy to enhance IT security. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Redcell™ OpsCenter -- Find, Configure, and Monitor your entire data center. FREE TRIAL by Dorado Software September 11, 2009 - (Free Research) Monitoring and configuring a variety of complex devices (network, systems, storage, security) from multiple vendors is a daily battle that challenges even the most experienced administrators. Today's virtual and physical environments can only be handled with a centralized management solution. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Sun Fire X4540 Server as Backup Server for Zmanda's Amanda Enterprise 2.6 Software by Sun Microsystems, Inc. November 2008 - (Free Research) This guide discusses how to quickly configure the Sun Fire X4540 server as a backup server for Amanda Enterprise Edition software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Event Monitoring for IBM System i/i-series/AS400 Systems by SecureWorks November 2009 - (Free Research) The purpose of this whitepaper is to describe best practices for securing IBM System i/i-Series/AS400 systems and detail the AS400 monitoring service provided by SecureWorks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Pentaho Business Intelligence and MySQL™ Database With Sun™ Storage 7000 Unified Storage System by Sun Microsystems, Inc. April 2009 - (Free Research) This project demonstrates the feasibility of using the Sun™ Storage 7000 Unified Storage System as a repository for the MySQL™ database with the Pentaho Business Intelligence (BI) application. This proof-of-concept study provides steps to configure this setup, using Pentaho BI tools and MySQL database servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: Iron Mountain - E-mail Management by Iron Mountain Digital August 2009 - (Free Research) Read this presentation transcript and free yourself from the daily hassles of e-mail management and fighting the inherent risks of e-mail Spam, viruses and noncompliance. Trust Iron Mountain's enterprise-class, cloud-based e-mail management service for 100% e-mail uptime at a cost savings of up to 60% versus on-premises solutions. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

How Vulnerable Are Your Cisco IOS Routers? by Global Knowledge May 2009 - (Free Research) It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disaster Recovery Techniques for SQL Server by Global Knowledge January 2009 - (Free Research) This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips and Tricks: Managing Converged Networks with PacketShaper by Blue Coat October 2009 - (Free Research) On today's converged networks -- where data traffic competes with latency-sensitive applications such as VoIP, video conferencing, and virtual machines -- only the greediest survive and thrive. Watch this webinar to learn about bandwidth issues, network resource allocation, and real-time applications management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pragmatic Database Security by SearchSecurity.com October 2009 - (Free Research) This collection of slides from the Information Security Decisions Conference presents a practical 5 step plan toward achieving greater standards of database security and compliance. These steps consist of discovering, securing, monitoring, protecting and managing your databases. Download the slides to learn more. (PRESENTATION) VIEW ABSTRACT | GO TO

Anti-Spam Comparison Report by Trend Micro GmbH January 2009 - (Free Research) West Coast Labs performed an anti-spam comparative test on various email solutions related to spam detection rate over a series of at least 100,000 emails per solution. Read this paper to learn the findings of this test. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Servers, Real Savings by CDW Corporation September 2009 - (Free Research) With server virtualization, you do more with less. Instead of filling your data center with underutilized boxes, you run multiple operating systems and applications on a single physical machine. You make the most of your space while taking full advantage of your hardware investment. Read this whitepaper to learn more about these benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking Network Configuration and Change Management to the Next Level by Dorado Software October 2009 - (Free Research) This E-guide addresses configuration and change management in a partially virtual environment. Topics include: reporting on and managing virtual servers, the effects of physical changes on servers, how to extend change management processes like ITIL to cover the SAN, and handling human problems between the networking, datacenter, and storage teams. (EGUIDE) VIEW ABSTRACT | GO TO

Which Virtualization Management Tool Is Right For Your Organization? by Dell and VMware June 2009 - (Free Research) In this informative Pocket Guide, brought to you by SearchServerVirtualization.com, Dell and VMware, learn more about the virtual management tools on the market and their functionality. Discover which product capabilities organizations should consider when evaluating virtual infrastructure management technologies. (EGUIDE) VIEW ABSTRACT | GO TO

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Communications Skills for Remote Support by LogMeIn, Inc. September 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Titan 3000 Demo by BlueArc Corp. August 2009 - (Free Research) BlueArc's Titan 3000 Series is the next generation of intelligent platforms for file services designed to meet the requirements of today's sophisticated enterprise data centers and high performance applications with new levels of storage performance, scalability and reliability. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Practical and Flexible Business Process Automation with Numara FootPrints 9 by Numara Software February 2009 - (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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